Legal information — Xormavi
This page sets out key legal terms and Australian consumer rights that apply to purchases and deliveries made through Xormavi across Australia.
Terms of sale
Australian Consumer Law (ACL)
Your rights
- Under the ACL you are entitled to a repair, replacement or refund for a major failure, and compensation for other reasonably foreseeable loss.
- Products must be of acceptable quality, fit for purpose and match descriptions.
- Perishable items such as flowers have particular considerations — see below for our handling and refunds policy.
For more information about the ACL contact the Australian Competition & Consumer Commission: accc.gov.au.
Delivery & same-day service
Service levels by city
| City / Area | Service | Typical ETA |
|---|---|---|
| Sydney | Same-day & standard | Same day (by 6pm) / Next business day |
| Melbourne | Same-day & standard | Same day (by 5pm) / Next business day |
| Brisbane | Same-day & standard | Same day (by 6pm) / Next business day |
| Regional Australia | Standard | 2–5 business days |
Delivery issues, returns & refunds
- Report damaged, incorrect or missing items within 48 hours to Contacts or by phone at +61 427 839 1056.
- We may request photos and order details to assess your claim.
- Refunds for eligible claims are usually processed within 7–14 business days.
Where items are perishable (flowers), remedies will consider quality at time of delivery and appropriate remedies under ACL.
Privacy, confidentiality & dispute resolution
We handle personal information in accordance with our Privacy Policy. For disputes, please contact our support team first at Contacts. If unresolved, complaints may be escalated to the relevant Australian consumer protection body.
Governing law: These terms are governed by the laws of Australia. Any disputes will be subject to the courts of the relevant Australian state.
Intellectual property & liability
All content on xormavi.space is owned or licensed by Xormavi. You may not reproduce site content without permission. Our liability is limited to the maximum extent permitted by law; nothing limits your rights under the ACL.
For business enquiries and legal requests, email Xormavi@gmail.com.