Privacy Policy

Welcome to Xormavi. This Privacy Policy describes how we manage personal information in connection with Australian flower delivery services. We aim to handle personal information in alignment with applicable Australian privacy principles and practical expectations for e-commerce logistics.

Information we collect may include contact details (such as name, phone, email), recipient details and delivery instructions, order content (arrangement type, message card), payment confirmations from our processors, and website interaction data that helps us understand demand and improve navigation. We generally collect information directly from you during checkout or enquiries. In some cases, you may provide personal information about a recipient for delivery; please ensure you have authority to share those details.

We use personal information to fulfil orders, coordinate time windows, support customer communications, provide status updates, recommend relevant designs, and administer our website. Where appropriate, we may use de-identified analytics to assess product performance, plan seasonal stock, and refine user experience. We do not sell personal information. When we work with service providers (for example, payment processors, couriers, and IT vendors), they may access limited information strictly to deliver their services to us, under appropriate safeguards.

We seek to maintain reasonable security measures, including encryption of payment pages handled by trusted gateways, role-based access, and regular review of internal practices. While security controls reduce risk, online transmission and storage involve inherent vulnerabilities; we therefore encourage strong passwords and careful handling of shared devices. If we become aware of a material incident affecting your personal information, we will assess impact and communicate in accordance with applicable obligations.

Cookies and similar technologies help us remember preferences, maintain session state, and measure site usage. You can adjust browser settings to manage cookies; however, certain features may rely on them to operate effectively. For details on cookies and usage data, please refer to this Policy and the explanations on our website. Our Legal section also outlines terms relevant to website use and acceptable behaviour.

We may update this Policy to reflect changes in operations, service providers, or legal requirements. The updated version will appear here with a revised date. Continued use of our services after publication of revisions indicates acknowledgement of the updated terms.

Access and correction: You may request access to personal information we hold about you and ask for corrections if it is incomplete or inaccurate. We will respond within a reasonable timeframe and may request verification to protect your account. If we decline a request in limited circumstances, we will provide an explanation where appropriate.

Overseas disclosures: Our service providers may process information in other jurisdictions for hosting, email, or analytics. We select providers that implement appropriate protections and contractual commitments consistent with the nature of the services they supply to us.

Contact: For privacy questions, requests, or feedback, please reach us at Xormavi@gmail.com or by phone at + (61) 427 839-10-56. Postal and street correspondence can be directed to 3/24 Albert Street, Brisbane, QLD 4000, Australia.

Effective date: This Policy is effective as of the publication date indicated on our website. For complementary terms relating to orders, delivery windows, acceptable use, and intellectual property, please refer to the Legal section.